I. Information We Collect
We may collect the following types of information:
- Name, email address, phone number
- Property details and listing information
- Payment information (processed through third-party providers)
- IP address and usage data
- Communications with the Company
- Chats with the 24/7 Guide, our AI assistant
II. How We Use Information
We use information to:
- Provide and operate the Platform
- Process transactions
- Communicate with users
- Improve services and marketing
- Comply with legal obligations
III. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers (payment processors, hosting and website maintenance, analytics)
- An AI service provider (Meta Platforms, Inc.), to write the 24/7 Guide's replies
- Legal or regulatory authorities when required
- Users, as part of property listings
IV. Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyze usage
- Deliver relevant advertising
Users may disable cookies through browser settings.
V. The 24/7 Guide (Our AI Assistant)
Our website has a chat feature called the 24/7 Guide. The Guide is an AI assistant, not a person, and it can make mistakes. It gives general education about selling a home. It is not legal, tax, financial or real estate advice.
What we save. When you chat with the Guide, we save the chat: what you type, the Guide's replies, the date and time of each message, the page of our website you were on, and a random code that keeps the messages of one chat together. We keep saved chats for up to 180 days and then delete them.
Who can see your chat. Chats with the Guide are not private or confidential. Saved chats may be reviewed by our team at Owner Listing Services to check the Guide's answers and improve it. The companies that host and maintain our website can also access them to keep the Guide running. To write each reply, we send the text of your chat to an AI service run by Meta Platforms, Inc. Meta does not use chats sent through this service to train its AI. Meta may keep that text for as long as it needs to run its service and to review it for safety and misuse, under its own terms and privacy policy.
Please do not share personal details. The Guide does not need your name, phone number, email, address or financial information, and it will not ask for them. If you type them anyway, they are saved with the chat, may be reviewed by our team and are sent to Meta with the rest of it.
Reaching a person. The Guide cannot send a message to anyone at Owner Listing Services for you. To have Wade reach out to you, use the "Want Wade to reach out personally?" link shown under the Guide's answers. It opens the message form on our booking page, and what you send there is covered by the rest of this policy.
Deleting a chat. To ask us to delete a chat before 180 days, email . Tell us roughly when you chatted, the page you were on and what you asked. The Guide does not ask who you are, so those details are how we find your chat. This deletes our saved copy.
By using the Guide, you agree to this.
VI. Data Security
We implement reasonable security measures, but no system is completely secure.
VII. User Rights
Depending on your location, you may have rights to:
- Access your data
- Request correction or deletion
- Opt out of certain communications
Requests can be sent to .
VIII. Third-Party Links
The Platform may contain links to third-party websites. We are not responsible for their privacy practices.
IX. Children's Privacy
The Platform is not intended for users under 18.
X. Privacy Policy Changes
We may update this Privacy Policy at any time. Continued use of the Platform constitutes acceptance of changes.
XI. Contact
Owner Listing Services, LLC